Consumer Health Data Privacy Notice
Effective 31 October 2026 · Last updated 31 October 2026
TheTreatmentCommunity.com (“TheTreatmentCommunity,” “we,” “us”) is a physician-owned health publisher. We are not a treatment provider, a health plan, or a neutral helpline. This notice explains how we handle consumer health data — information that identifies you and relates to your health, including the fact that you are looking into alcohol or substance-use treatment. It applies to everyone who uses our insurance coverage-check tool, wherever you live. It supplements our general Privacy Policy, which covers the rest of the site.
What consumer health data we collect
When you use our coverage-check tool, we collect:
- Your treatment-related answers: your health insurer, your type of plan (for example employer, Marketplace, Medicaid, Medicare, or military), and the type of help you are looking into (for example detox, residential, or outpatient care). Taken together with your contact details, this shows that you are seeking information about alcohol or substance-use treatment.
- Your contact details: your first name (and last name, if you give it), your email address, and your phone number if you choose to give one.
- Your consent choices: which consent boxes you checked, when, and which version of the consent wording you saw; whether your browser sent a Global Privacy Control signal; and any privacy requests you make.
- Page context: which page you used the tool on and the general coverage information we showed you.
We do not ask for your member ID, date of birth, Social Security number, or a photo of your insurance card.
Our web host records your IP address in standard server logs, and the tool uses it briefly to prevent automated abuse. Pages that carry the tool do not load advertising or analytics trackers.
Where it comes from
- Directly from you, when you fill in the tool.
- From your browser, automatically: the Global Privacy Control signal (if your browser sends one) and your IP address.
We do not buy or receive consumer health data about you from anyone else.
Why we use it
We use your consumer health data only to:
- Look into your coverage options and follow up with you by email — and by phone or text only if you separately agreed to that.
- Send you the “Your Coverage Options” emails you asked for, and stop them when you unsubscribe or withdraw consent.
- Keep a record of your consent choices and privacy requests, so we can show we honored them.
- Protect the tool against spam and abuse.
- Count how the tool is used in aggregate (for example, how many people chose each plan type). These counts contain no names, emails, or phone numbers.
We do not use it for advertising, and we do not use it to make inferences about you beyond what you told us.
Who we share it with
We do not sell your consumer health data, and we do not share it with treatment providers, advertisers, or data brokers. We are not paid based on whether you enter treatment.
To run the tool, we use these service providers (processors). They handle your data only on our instructions and only to provide their service to us:
| Service provider | What it does for us | What it receives |
|---|---|---|
| Automattic Inc. (WordPress.com) | Hosts our website and the tool’s database | Everything you submit through the tool |
| Airtable (Formagrid Inc.) | Stores the follow-up queue our team works from | Your answers, contact details, and consent record |
| ActiveCampaign, LLC | Sends the “Your Coverage Options” emails | Your first name, email, your answers, and your phone number only if you agreed to phone contact |
Each of the three processes this information only on our instructions, under its data processing agreement with us.
We have no affiliates that receive your consumer health data. We may also disclose information if required by law (for example, a valid court order).
Your rights
You can ask us to:
- Confirm and access: tell you whether we hold your consumer health data, give you a copy, and give you the list of service providers above with their contact details.
- Delete: delete your consumer health data from our records and from our service providers’ systems.
- Withdraw consent: stop using your data for follow-up. Withdrawal takes effect immediately for our emails and calls.
How to make a request:
- Use our request pages: access, delete, or withdraw consent. Each email we send also has an unsubscribe link.
- Or email privacy@thetreatmentcommunity.com.
To protect you, before we share or delete anything we confirm the request came from you, usually by replying to the email address you gave us. We respond within 45 days. If we need more time (up to another 45 days), we will tell you why. Requests are free of charge.
Appeals. If we decline your request, you can appeal by replying to our decision or emailing the address above with “Appeal” in the subject. We will answer the appeal within 45 days and explain our decision in writing. If you’re not satisfied, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint, or your own state’s attorney general.
We will not treat you differently for using any of these rights.
Global Privacy Control
If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request not to sell or share your personal information. The tool confirms on screen that we detected and honored it.
How long we keep it
- Contact details and answers (name, email, phone, your answers linked to them): deleted 24 months after you use the tool, or sooner if you ask.
- Consent and request records, without your name, email or phone: kept for up to 5 years so we can show that we asked for and honored your consent.
How we protect it
Data is encrypted in transit. Only the small team that follows up on requests can see your submission, and team members sign confidentiality terms before they get access.
Contact
TheTreatmentCommunity.com is operated by Supremeware Products LLC · 60 E Simpson Avenue, Jackson, WY 83001-8667, United States · privacy@thetreatmentcommunity.com
If you are in crisis or need help now, call or text 988.